Next Best Action with Watson is a natural language solution for Contact Centers that runs on Salesforce Service Cloud. Use the power of AI to help your call center agents quickly and effective determine the next action to take when dealing with a case.
Product Tour of Salesforce - Next Best Action with Watson
Want to see for yourself? Take a short test drive of Salesforce - Next Best Action with Watson to introduce you to the product. You'll be able to:
* Resolve cases more quickly and more efficiently * Automatically draft email responding to customer * Understands the customer's sentiment * Determine missing customer information * Creates low touch-point for the agent with the customer * Increase customer satisfaction
10 minute introduction
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