The Voice of the Customer Solution leverages IBM Watson Discovery Service and IBM Watson Knowledge Studio to automatically enrich your data and gain actionable insight from sentiment, emotion, entities, concepts, and keywords mentioned in your customer’s feedback.  This solution helps you accelerate your time to market with a fit-for-purpose cognitive application that uses your data. It is delivered over a four-week time frame with a three-phased approach: Prepare, Execute and Final Read Out.

Product Tour of Watson Business Solution: Voice of the Customer

Want to see for yourself? Take a short test drive of Watson Business Solution: Voice of the Customer to introduce you to the product. You'll be able to:

  • Receive an early warning of trends based on customer feedback

  • Address escalating customer interactions with early intervention

  • Target the right customers with the right products and the right marketing

  • Know where to invest in your business to drive revenue and customer adoption

5-15 minutes introduction