Watson Discovery for Salesforce empowers Salesforce Service Cloud agents to resolve cases more quickly to improve customer service and satisfaction. Watson Discovery allows agents to take customer service to the next level, providing them with the information and data they need at their fingertips so they can answer complex customer questions right away.
Available on Salesforce AppExchange, it provides a seamless experience with an intuitive user interface so users can customize their own insight engine that taps into a unified knowledge base across disparate enterprise data sources.
Product Tour of Watson Discovery for Salesforce
Want to see for yourself? Take a short test drive of Watson Discovery for Salesforce to introduce you to the product. You'll be able to:
- Query multiple data sources
- Leverage the power of machine learning
- Find accurate answers quickly
5-15 minutes introduction
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