IBM® Watson™ Natural Language Understanding analyzes text to extract metadata from content such a concepts, entities, keywords, categories, sentiment, emotion, relations and semantic roles. With custom annotation models developed using Watson Knowledge studio, you can tailor your solution towards industry or domain specific entities and relations in unstructured text.

Email Routing Accelerator

2 minute demo

Explore power of Watson to automate manual tasks such as email routing within organization

Tour Watson Natural Language Understanding: Salesforce Next Best Action with Watson

Use the power of IBM Watson® to help your agents determine the right next step for your customers.

  • Determine the best next action for your clients

15-30 minute introduction