IBM® Watson™ Tone Analyzer service uses linguistic analysis to detect emotional and language tones in written text. The service can analyze tone at both the document and sentence levels. You can use the service to understand how your written communications are perceived and then to improve the tone of your communications. Businesses can use the service to learn the tone of their customers' communications and to respond to each customer appropriately, or to understand and improve their customer conversations in general.

Tour Watson Tone Analyzer: Salesforce Next Best Action with Watson

Use the power of IBM Watson® to help your agents determine the right next step for your customers.

  • Determine the best next action for your clients

15-30 minute introduction