Give your agents seamless access to the knowledge they need to resolve cases quickly with Discovery for Salesforce. This app exchange offering is a self-service install and integrates via Lightning with Service Cloud. Next Best Action with Watson enables customer service agents working in Service Cloud to quickly identify what a customer needs and points them to the proper workflow. Lead Generation with Watson frees sellers to generate their own relevant leads by querying a massive curated collection of public news articles using Watson Discovery News. These solutions can be deployed quickly by a services team and provide immediate value.

Tour Watson Discovery for Salesforce: Watson Discovery for Salesforce

Use IBM Watson® Discovery and Salesforce Service Cloud to learn from past customer issues and support agents by providing the knowledge insights that they need in a timely manner.

  • Query across multiple disparate data sources
  • Find relevant answers within seconds
  • Avoid redundant work by using past cases

15-30 minute introduction